Shipping & Delivery Policy
We are committed to providing fast and reliable shipping for all our customers. Please read this policy carefully before placing an order.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving payment.
Shipping Time & Method
All orders are shipped via air mail small package within the European Union. Estimated delivery time is 7–10 business days after your order has been processed.
Delivery time may vary slightly depending on your location, courier service, holidays, or extreme weather conditions.
Tracking numbers will be provided for all shipments so you can monitor your package in real-time.
Shipping Costs
Standard shipping within the EU is €7.99 for orders under €60.
Orders of €60 or more qualify for free shipping.
Shipping fees for returns are separate and may be deducted from your refund if applicable.
Lost or Damaged Items
Please inspect your order upon receipt. Any lost or damaged items during shipping are our responsibility. Contact us immediately at support@zivanoneo.com for assistance. We will resolve the issue promptly.
Important Notes
- Processing and shipping times are estimates and may vary due to holidays, extreme weather, or other factors beyond our control.
- All delivery times are calculated in business days.
- Tracking information will be provided for all shipments.
- If you encounter any shipping issues, please contact support@zivanoneo.com immediately.