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All orders are processed within 1–3 business days after payment confirmation.

EU customers have a 14-day cooling-off period. Please contact support@zivanoneo.com before shipment.

Delivery within the EU typically takes 7–10 business days after processing. Tracking is provided.

Orders over €60 qualify for free shipping. Orders below €60 are charged €7.99.

We take full responsibility for lost or damaged shipments. Contact us for a replacement or refund.

Please refer to the size guide on each product page. When between sizes, choose the larger size for a relaxed fit.

Returns are accepted within 30 days. A €7.99 EU return fee or actual U.S. return shipping cost applies.

We do not provide free exchanges for incorrect size selection.

Items must be unworn, unwashed, unused, with original tags and packaging. Return request required within 30 days.

Email support@zivanoneo.com with your order number and reason before sending any item.

Approved refunds are issued within 10 business days after inspection.

Wash in cold water and avoid high heat drying to preserve fabric quality and color.

Lighting conditions and screen settings may cause minor visual variations.