Return & Refund Policy

1. 30-Day Return Policy

You have 30 days from the date of delivery to request a return.

• The item must be unworn, unused, and unwashed
• All original tags must be attached
• The item must be in its original packaging
• Proof of purchase (order number or receipt) is required

All returns must be requested and approved before sending the item back. Unauthorized returns will not be accepted.

2. Return Policy by Region

European Union Orders

Customers within the EU may request a return within 30 days of delivery.

In accordance with EU consumer protection laws, customers also have a 14-day cooling-off period to cancel or return an order without reason.

All EU returns must be requested and approved in advance.

EU Return Warehouse:
Y LUO
ZWANENBURGWAL 250
1011 JH AMSTERDAM
Netherlands

• Item must be unworn, unused, and in original packaging
• A fixed return shipping fee of €7.99 will be deducted from the refund (unless item is defective or incorrect)

If the return is due to our error (damaged, defective, or incorrect item), we will cover the full return shipping cost.

United States Orders

Returns for U.S. orders must be discussed and approved in advance. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

3. How to Request a Return

Before returning any product, please contact us at support@zivanoneo.com.

Please include your order number, reason for return, and clear photos (if applicable).

Do NOT send returns without prior authorization.

4. Size & Fit Policy

• Returns accepted within 30 days
• Item must be unworn and in original condition
• €7.99 (EU) or actual shipping cost (U.S.) will apply

We do not offer free exchanges for incorrect size selection.

5. Damaged, Defective, or Incorrect Items

• Free replacement
• Or full refund

6. Non-Returnable Items

• Gift cards
• Final sale or clearance items
• Customized or personalized products
• Worn, washed, or used items

7. Refund Process

Once we receive and inspect your return, we will notify you of the refund approval status. If approved, refunds will be issued to your original payment method within 10 business days.

Please allow additional processing time by your bank or credit card provider.

If more than 15 business days have passed since approval, please contact support@zivanoneo.com.